Remote Access Devices
It is the property owner's responsibility to maintain proper access devices for their respective community amenities such as:
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Pool
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Gym
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Park Bathrooms
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Clubhouse
Please note that each community is unique, so the amenities listed above may not be available in all locations. This is simply a general overview of what your Remote Access Device might grant you access to in your community. If you are unclear as to what amenities your community may offer, please check your association's website.
Please read and select the appropriate link below to obtain the correct Remote Access Device for your property.
If you are unsure which form is applicable to you please contact us at any time.
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Remote Access Device FAQ
What is a Remote Access Device?
A remote access device, also known as a RAD, is a device that is remotely activated to grant you access to your community amenities. These can be cards or fobs, depending on what your association was using at the time of processing.
I am a new resident, will a RAD be mailed to me automatically?
No, all residents must order their RAD and agree to the terms of use. This ensures that you understand the liability that comes with possessing the RAD.
I submitted for my RAD, now what?
Once this form is submitted, it will be processed by our office. Processing times take roughly 2 - 3 business days, once processed your device will be mailed via USPS mail. Mailing times can take roughly 2 weeks, this time is dependent on the USPS processing times.
Please keep in mind that you may not be the only resident submitting a request for a new or existing device. Our team handles approximately 20-30 device requests per week. While we understand the urgency of this matter and are working diligently to process these requests, we ask that you wait two weeks from your submission date before inquiring about your device
I waited two weeks and did not receive my RAD, what should I do?
If your RAD does not arrive in your mailbox within two weeks of submitting it, please contact us and refrain from submitting a new form until you speak with someone from our gate department.
